Frequently Asked Questions
Everything you need to know about your Agapée experience.
What materials are used in Agapée jewelry?
Our pieces are crafted using high-quality 18k gold plating on sustainable brass or sterling silver, designed to be water-resistant and hypoallergenic for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. Express shipping options are available at checkout.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original packaging and unworn to be eligible for a full refund.
Does my jewelry come with a warranty?
Yes, all Agapée pieces come with a 2-year warranty covering any manufacturing defects or plating issues to ensure your jewelry stays beautiful.
How should I care for my jewelry?
To maintain the luster, we recommend avoiding direct contact with harsh chemicals or perfumes. Store your pieces in the provided Agapée pouch when not in use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.